Privacy Policy
Privacy Policy
Privacy Policy
Data controller
Personal data is collected by:
SARL VENTS DU SUD
54 route de Grand Fond
97434 Saint-Gilles-les-Bains
Registered with the Saint-Denis Trade and Companies Register under number 504225756
Purposes of data processing
The personal data you provide to us via the hotel’s website, mobile website and mobile applications, or when you are otherwise in contact with the hotel, may be processed for all or part of the following purposes:
To manage your reservation, including billing, claims, disputes and any incidents during your stay;
– To manage your stay at the hotel, such as room access, bar consumption and additional services;
– To tailor and improve our services, including satisfaction surveys and complaint management;
– To manage our relationship with prospective guests, including marketing and promotional activities;
– To manage our relationship with our guests before, during and after their stay, including loyalty actions, surveys and promotions, commercial statistics, pre-stay communications, guest profiles and preferences, and newsletters;
– To organise competitions, prize draws or any promotional operations;
– To comply with our legal obligations, including regulatory reporting requirements;
– To secure and improve your use of our website;
– To manage your requests relating to rights of access, rectification and objection.
Recipients of personal data
The personal data you provide via the hotel’s website, mobile website and mobile applications, or when you are otherwise in contact with the hotel, may be shared, within the scope of their respective responsibilities, with the following recipients:
– Hotel staff, including the sales department, reception and management;
– Staff of the hotel management company, including the sales, revenue management and web teams, IT, communications, operations, legal, finance, development, entertainment and sports departments;
– The hotel’s and hotel management company’s authorised service providers and partners, such as banks, IT subcontractors, online travel agencies and legal advisers, all of whom are required to implement strict confidentiality and data protection measures.
Types of data concerned
We collect and process the following data:
– Your identity details, including title, surname, first names, address, telephone numbers, email address, date of birth and IP address. A copy of an identity document may be retained solely as evidence of the exercise of rights of access, rectification or objection, or in order to comply with a legal obligation;
– Your browsing data;
– Data relating to your payment methods, including bank details, cheque number, bank card number, card expiry date and security code;
– Data relating to the transaction carried out;
– Data relating to the monitoring of the commercial relationship, as well as information required for loyalty programmes, marketing activities, studies, surveys and promotional actions;
– Data relating to the organisation and management of competitions, prize draws and any promotional operations;
– Geolocation data.
The collection of information relating to minors is limited to their surname, first name, nationality and date of birth, and may only be provided by a legally competent adult. It is therefore your responsibility to ensure that your children do not transmit any personal data to us without your consent.
Data retention period
The personal data we collect from our guests is retained only for the period strictly necessary to manage the commercial relationship.
Personal data used for marketing purposes is retained for a period of three years from the end of the commercial relationship.
Data relating to prospects who are not customers is retained for a period of three years from the date of the last contact initiated by the prospect.
Social Media
If you use features linked to social media platforms (X, Facebook, Google+, LinkedIn, etc.) on our website, and given the data sharing involved, the providers of these social networks may send us information about you that you have chosen to make public when registering, in accordance with their respective privacy policies. You may adjust your privacy settings and preferences directly on the websites of these social networks should you wish to stop this data sharing. We invite you to consult the privacy policies of these platforms in order to understand the purposes for which your browsing information may be used, including for advertising purposes, through the use of these application buttons.
Cookies
If you leave a comment on our website, you may be offered the option to save your name, email address and website in cookies. This is purely for your convenience, so that you do not have to enter these details again if you leave another comment at a later date. These cookies expire after one year.
If you have an account and log in to this website, a temporary cookie will be created to determine whether your browser accepts cookies. This cookie contains no personal data and is automatically deleted when you close your browser.
When you log in, we will set a number of cookies to store your login information and screen display preferences. A login cookie lasts for two days, while a screen options cookie lasts for one year. If you select “Remember me”, your login cookie will be retained for two weeks. When you log out of your account, the login cookie will be deleted.
When you edit or publish a post, an additional cookie will be stored in your browser. This cookie does not contain any personal data; it simply indicates the ID of the post you have just edited. It expires after one day.
Embedded content from other websites
Articles on this website may include embedded content (such as videos, images or articles). Embedded content from other websites behaves in exactly the same way as if the visitor were visiting those other websites directly.
These websites may collect data about you, use cookies, embed third-party tracking tools and monitor your interactions with the embedded content, particularly if you have an account and are logged in to their website.